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Business Outcome

Being assertive means communicating your needs, wants and opinion to others in a direct and tactful manner, while at the same time receptive to their needs and without being confrontational or aggressive.

Learning Outcome

You cannot manage effectively if you feel uncomfortable saying ‘NO’ to your employees and are afraid to influence upwards and shy away from conflicts. Participants will learn to:

• Take charge in their jobsÌý
• Handle conflicts with strength and decisivenessÌý
• Get tasks accomplished while maintaining effective relationshipsÌý
• Make requests and refuse othersÌý
• Negotiate diplomaticallyÌý
• Influence others without being coercive or manipulative

• What is Assertiveness ?
  • The philosophy of assertion
  • Three response styles – Assertive, passive, aggressive
• How did we Become Non-assertive?
  • Coping mechanisms
  • Expectations of others and self
• Become Assertive
  • Changing your self-limiting beliefs
  • Identifying and owning your own wants
  • Building your self-confidence
  • Coping with criticism, anger and guilt
  • Taking charge of your environment
• Verbal Assertion
  • Assertive communication options
  • Which skills to use and when
• Assertive Management
  • Managing conflict
  • Giving and receiving performance feedback
  • Clear contracting, setting goals and follow-up
• Managing Relationships at Work
  • You and your boss, subordinates and co-workers
• Influencing Skills
  • Personal power
  • Getting others to heed your advice

    ÌýAs part of the training and learning during this course, photography and/or video recording of participants in action will be done.